Job Description

Job DetailsWhat you'll do:Review BEOs and connect with the Banquet Manager/Captain for menu details and special instructionsEnsure event space is set up and the correct equipment is in place as requiredAssist in event preparation by setting up tables, place settings, buffets, bar supplies, etc.Greet all guests in close proximity and make each feel important by providing a genuine welcomePrepare and serve beverages during the event; check guests' identification to verify minimum age requirements for consumption of alcoholic beveragesMaintain open communication with kitchen staff, informing them immediately of any requested changesServe guests in a warm, courteous, professional, and efficient manner and always follow up on any requestsEnsure quality and presentation of food before serving and see to each guest's special needs, including any allergies or dietary restrictionsPromptly and quietly remove dirty dishes from tables as guests finish courses and take them to the dish room for cleaningClean up after the event: re-set tables, return any equipment, sweep, mop, etc. as neededEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessaryEnsure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are metWho you are:6+ months of related experience in the hospitality or service industry preferredState-issued food handling + beverage certifications as requiredAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to speak effectively before guests and groups of co-workersAbility to navigate and operate computer and Point of Sale (POS) systemsBenefitsUp to 3 weeks paid time off annually50% off discount at most New Waterloo restaurantsHealth, vision + dental benefits401K matchingPaid holidaysVolunteer payTuition reimbursementReferral bonusesDiscounts at our shops, hotels + local partnershipsAbout New WaterlooNew Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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